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FAQ Pairs
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Prompt Words
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Active Rules
Features
Turn each thing the bot can do on or off โ applies to chat and phone
When a feature is off, the bot declines that kind of request right away โ before asking for any information. Use this to launch gradually.
Phone: transfer / escalation number
When a call needs a person โ the caller asks for one, the 3-in-90-days credit limit is hit, a disabled feature is requested, or the agent can't resolve it โ the phone agent transfers the call to this number. Leave blank to disable transfers.
Requires Deploy → Phone to take effect on calls.
Chat changes take effect immediately (customers may need to reload the widget). Phone changes require a Deploy → Phone to update the assistant.
Import / Export
Back up your configuration or load a saved one
Export saves all your training โ identity, knowledge, FAQs, and behavior rules โ to a file on your computer. Import loads a previously exported file back in.
Agent Identity
Pricing
Delivery Info
Extra Knowledge
Frequently Asked Questions
Drag FAQs into folders to organize
Tone Sliders
Agent Rules
Custom Instructions
Add specific rules one at a time
No custom instructions yet.
Chat History
All customer conversations with AI grading
No chats yet.
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Total Chats
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Resolved
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Happy
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Angry
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Avg Messages
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Escalated
By Label
Sentiment
Missed Deliveries by Courier
Every reported missed delivery, credits included
No data yet.
Redelivery Requests
Submitted redeliveries โ export the current week's CSV for the courier
No redelivery requests this week.
Credit Log
Billing extensions issued for missed deliveries
No credits issued yet.
Failed Redeliveries
A redelivery was on file, but the customer said it still never arrived
None recorded.
Call Logs
Phone call recordings, transcripts, and summaries
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