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FAQ Pairs
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Prompt Words
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Active Rules
Import / Export
Back up your configuration or load a saved one
Export saves all your training β identity, knowledge, FAQs, and behavior rules β to a file on your computer. Import loads a previously exported file back in.
Agent Identity
Pricing
Delivery Info
Extra Knowledge
Frequently Asked Questions
Drag FAQs into folders to organize
Tone Sliders
Agent Rules
Custom Instructions
Add specific rules one at a time
No custom instructions yet.
Chat History
All customer conversations with AI grading
No chats yet.
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Total Chats
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Resolved
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Happy
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Angry
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Avg Messages
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Escalated
By Label
Sentiment
Missed Deliveries by Courier
Every reported missed delivery, credits included
No data yet.
Redelivery Requests
Submitted redeliveries β export the current week's CSV for the courier
No redelivery requests this week.
Credit Log
Billing extensions issued for missed deliveries
No credits issued yet.
Failed Redeliveries
A redelivery was on file, but the customer said it still never arrived
None recorded.
Call Logs
Phone call recordings, transcripts, and summaries
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